Handling and monitoring complaints
This information has been prepared in accordance with Article 318.10 of the General Regulations of the AMF (Autorité des Marchés Financiers) and AMF Instruction No. 2012-07. It is intended to inform HORIZON AM customers about the procedure for handling complaints, applicable from 1 September 2012.
Only declarations expressing the customer's dissatisfaction with the professional are concerned, to the exclusion of requests for information, advice, clarification, service or provision.
Person in charge of handling complaints at HORIZON AM :
The RCCI or the Back/Middle Office manager
How to contact the person in charge of handling complaints at HORIZON AM :
HORIZON AM
21B Rue Jacques Cartier 78960
Voisins-le-Bretonneux
Complaints can also be sent to HORIZON AM :
by mail : This email address is being protected from spambots. You need JavaScript enabled to view it.
by phone : 01 73 00 59 20
To ensure that we have received your complaint, we recommend that you send it to us and request an acknowledgement of receipt.
Processing times for returns :
HORIZON AM undertakes to send the customer an acknowledgement of receipt within 10 days if the complaint cannot be dealt with more quickly. From the date of this acknowledgement of receipt, the request will be processed within a period that may not exceed 2 months.
Recourse :
If you are dissatisfied with the outcome of your complaint, you can contact the AMF Ombudsman by completing the mediation request form. The mediation charter is also available on the AMF website.
Contact the Mediation officer by post :
AMF
Madame Marielle COHEN-BRANCHE
Médiateur de l’AMF
17, place de la bourse 75082 PARIS CEDEX 02
Fax : 01.53.45.59.60
The procedures are confidential, free, adversarial and non-binding. Each party may terminate the proceedings at any time and retains the right to take the matter to court.
However, before referring the matter to the AMF Ombudsman, customers must first contact the person in charge of complaints at HORIZON AM.
